Introduction
Welcome to the Love Mercy Hope website. By accessing or using our website, you agree to abide by the terms and conditions set forth below. Please read them carefully. If you do not agree, you may not access or use this website.
Products and Services
Love Mercy Hope offers a variety of products and services, with all proceeds directly supporting our charitable projects worldwide. These include physical items, events, and services.
- Refund, Returns, and Cancellation Policy
- No Refunds for Physical Products: All sales of physical products are final, as they are sold to support our charitable initiatives. Refunds will only be considered for:
- Events or Services: If a donor does not receive the event or service they paid for, or if an event is cancelled, we will issue a full refund.
- Cancellation: Cancellations for events or services must be requested at least 48 hours before the scheduled start time. Please contact us for assistance.
- Delivery Policy
- We aim to dispatch orders within 3-5 working days. Delivery times may vary depending on the destination and selected delivery method.
- Shipping costs will be calculated at checkout and displayed in the chosen currency.
- For international orders, customs duties and taxes may apply. These are the responsibility of the customer.
- Privacy Policy
Love Mercy Hope values your privacy. We collect, store, and process your personal data in accordance with applicable data protection laws. Your information will only be used for order processing, delivery, and communications related to your purchase or engagement with our charity.
For detailed information, please refer to our Privacy Policy
- Contact Information
- Legal Name: Love Mercy Hope
- Charity Registration Number: 1186224
- Email: info@lovemercyandhope.com
- Telephone Number: Not applicable
- Legal/Trading Address:
6A Little, DG House,
Tennis Street,
NG2 4EL, Nottingham, UK
Please note that a P.O. Box address cannot be used for any inquiries or returns.
- Payment and Security
- Our payment gateway is Lloyds Bank Online Payments, connected to Ecwid for secure transactions.
- All payments are processed securely, and your CV2 details will be collected.
- 3D Secure: Mastercard and Visa transactions will use 3D secure verification for additional safety.
- Total costs, including applicable taxes and delivery charges, will be displayed in your chosen currency before finalizing your order.
- Acceptance of Terms
Before completing your purchase, you must tick the box to confirm that you have read, understood, and accepted our terms and conditions. This box will be unpopulated by default and must be manually ticked by the cardholder.
Disclaimer
Love Mercy Hope reserves the right to modify these terms and conditions without prior notice. Continued use of the website indicates your agreement to the updated terms.